Very may have what they consider to be an excellent web-site. With this I agree. They may think they have an excellent customer service. With this I would 50% agree. Very may think that they follow the Customer Rights Act 2015. No I totally disagree. Very have a response that nothing is their problem. If you develope a fault with any goods purchased from them, the onus is on the manufacturer. We purchased a white goods from Very. It developed a fault within a couple of months, when contacting Very, I was informed it was the Manufacturers responsibility under the 12 month manufacturer guarentee. When I pointed out the CRA, I was still told to go to the manufacturer. I contacted the manufacturer who quite rightly pointed me back to Very. Cut along story short, Very contacted manufacturer who attempted 3 repairs, yes 3. Finally less than 9 months from purchase of item I stated enough was enough I wanted a replacement. Very's response, I was not entitled to one the manufacturer had got to do that as it was over 28 days from purchase and I had let them attempt 3 repairs. I tried to contact the CEO at Very, first receptionist tried several times to put me through, when this failed I was advised to telephone at a set time the next day as he would be available for a 2 hour slot free in his diary. On telephoning a different receptionist, when I explained why I was calling, I was informed that the CEO did not speak to customers as it was not his job. I emailed the CEO and explained, also refering to the Consumer Rights Act 2015. The only response I recieved was that Very were collecting the goods I would be refunded in full and as far as they were concerned end of matter. This response came via telephone call from the manufacturer not from Very. Very do not adhere to the CRA 2015 I do not think they will ever do so, but that is my opinion not a proven fact. I would just like to say BEWARE when using this company, they may be excellent in someways but not in others.