I bought an Ipad on 3 Decmber 2016 on the strength of their promotion- 10%off electrical goods on first order. I ommitted to put in the promotion code when I ordered ( I admit this was an error on my part) and so rang customer service. The guy on the phone told me he had sorted it out and I would receive my discount in January. No such discount was received. I emailed them...no reply...I rang them and was promised a call back......no reply...I went on online chat she told me to ring their accounts department because it was them who ajusted accounts. The accounts deparment told me it was nothing to do with them and put me back through to customer service....she hung up on me... I rang customer services again myself. This guy seemed really helpful and said he had sent a request form through to accounts who should apply this discount to my account in the next 3-7 days. It remains to be senn whether this actually happens as I have been told this before. All of the people I spoke to wanted me to give them the promotion code. Don't they know their own promotion codes? I hadn't made a note of it since I was told in December it was sorted out so I gave the one that exists on their site now. It seems pretty ludicrus that they don't know themselves. Customer service is pretty poor and I will be closing my Very account.