I spent £1000 on a MacBook and they sent me 2015 model. When I called to complain that it was. 2 year old model, I told them that when I eventually came to sell it, the resail price is masivly reduced. If I pay £1000 for any electrical product, I expect the latest model. The cistomer service agent could have cared less. They passed my complaint on to the complaint department and told me that someone would call me back writhing 72 hours. 1 week later, no contact. Disgraceful customer care who often hang up on you because they can't be arsed to deal with your problem.