Worse customer service ever. Customer service team located in South Africa. No evidenced training to help customers . Put on hold twice without consulting me, then line goes dead after 8 minutes. Customer service staff have poor English and show no empathy to customers concerns. Head office transferred me to wrong department when asking for the Customer Excellence Team. On actually speaking to someone her name was Mosidi in the South Africa call centre she again put me on hold but did advise and take my mobile number. First bit of good customer service. My complaint is with their choice to deliver through Royal Mail. Who knock and run and can't follow instruction as to where to leave parcels, resulting in paying travel costs to post office and for original delivery. NOT acceptable. If I could rate the customer service below 1 I would, APPAULING is the only word suitable for the lack of customer service. Areas for improvement Make it clear how to complain and give an email option. Train your staff on telephone etiquette and warm handovers. Change your delivery provider !!!!!!!!!! ROYAL MAIL ARE RUBBISH !!!