I applied for a credit account and received an email on 13/04/2017 to say my application had been successful and I had a £500 credit limit. I logged into my Very account and chose a Samsung phone on TAKE 3 and it went through. That evening, I checked my emails as I thought it unusual that I had not had a confirmation email. I checked my emails again on the 14th but still nothing so I logged into my Very account only to find out that the order had been declined. I rang customer services who put me through to Shop Direct. The gentleman apologised and said the credit account had been declined. Why send me an email in the first place then saying it had been accepted? I told him I would purchase the phone using my debit card and that I had a £20 voucher code for my first order and he said this would be fine. I then attempted to use the code on the order and it said it had already been used? I rang customer services back to complain about this and yet again was put through to Shop Direct were a 2nd gentleman informed me that I would not even be able to purchase the phone with my debit card paying in full! Apparently, I would have to wait a week. Where in the world would a company make you wait a week to make a cash purchase!? What poor service, misinformation and customer service. Michelle Duerden.