By far the worst experience of customer 'service' I have ever had. There are genuinely no words to describe how bad this company is and I would strongly advise you never to order anything from here! I ordered two items of furniture which were meant to be assembled on the same day (as confirmed by customer service prior to ordering) however when they arrived I was told this was not the case. Therefore I requested a refund - this took over 3 hours worth of pay per minute phone calls to the call centre in South Africa over two days (8 calls in total), at one point I was left on hold for 55 minutes - I called from a different phone and was told "they are leaving you on hold until you give up". They will not let you speak to a manager, no matter how many times you ask, what is the point of a manager if not to deal with issues such as this? Every person you speak to in the call centre will tell you something completely different to simply get you off the phone as quick as possible, they honestly are making it up as they go along and I don't believe they can even see your account as they seem to have no idea what you have ordered etc.. I have been promised countless emails and calls back, and received nothing. I have also tried the online 'chat' on the website, the online 'queries' service on my account, Facebook messaging, and emailing the team in South Wales all with absolutely no success. Although the items have now been collected, they are denying all knowledge of this, and I am convinced I will never receive a refund - this is for over £500.00. The worst company I have ever had the displeasure of dealing with. I didn't think to check reviews beforehand an they are such a well known company but I can see my experience is not uncommon so I wish I had! Please avoid at all costs.