Back in January 2017, we ordered a freezer, as it was advertised as being frost free on the website. However, upon receipt we discovered it was not and in fact an error on their website. The freezer was collected from our property and as we didn't receive a refund or any acknowledgement, decided to chase it up. We were informed that they had no record of the item being returned and the company they sent to collect the freezer was not a part of Very?! After countless emails and telephone calls, we were eventually advised that our item had been located and our account credited. We were very grateful that was the end of this dreadful saga. We have today received a letter from Very asking for payment of the freezer??!! We are now in communication with them again to try and find out what is happening. We didn't think of checking previous customer reviews, as we believed Very to be a reputable company. How very wrong we were. We have told all our family and friends of our ordeal and urge anyone and everyone NEVER to order anything from Very. We will certainly never order anything from them ever again!!