I would also give a minus for the useless customer service this company offers. Excellent service when arranging for the delivery of a large item, but try to arrange for a return and it all goes wrong. Promises of contact to arrange this don't come to fruition, leaving the customer having to make contact either by online chat, secure message or a phone call. Each time when you think someone has solved the issue, you find out that you've just been fobbed off and they've not done what they promised. It doesn't help that the customer service agents speak with very strong accents and are very abrupt. They all read from a script telling us how sorry they are and that you have got the right person to help you.