Do not bother! Even if they are the cheapest, pay more elsewhere! Ordered a pair of GHD straighteners and they were supposed to come with a FREE GHD heat mat, lone behold straighteners arrive minus the heat mat. I called the 'customer service' department and I would call them that loosely. Long story short 30 mins later after talking to an overseas representative who could barely understand me or what I was saying I was told that they could not send me the item that was missing and that I would have to contact GHD myself about this?!? Sorry no, I ordered the item from Very not GHD Shocking! I was then told to submit an account query with a copy of the order email, so I did this and it took them 24 hours to respond, I then responded to that and have heard nothing since. If you want what you actually pay for and would like any issues resolved by somebody competent to do so then do not use Very ever!