I ordered an ornament for a birthday present, it took the order but didn't ask me to pay - put it on credit instead (I didn't ask for this, nor did it give me an option). so I tried to cancel the order, which didn't work, so instead I paid the credit. Then I got two emails - one to say they'd taken my money, the other to say that my order was now cancelled! So they took my money, but wasn't going to send me a product. Could have been £27 id lost, but fortunately (on the plus side) customer services were helpful.
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