I got a marketing letter from Very.co.uk. I have never provided my details to them. At the bottom of the letter there is a number to call if you don't want to receive further communications. I called that number. The "gentleman" said they didn't have any of my details... he then hang up the phone on me. I called back - after going through 25 options confirming that I do not want to make a payment to Very.co.uk - I got through a person, and this time a took his name, he is called Ali (I have the suspicion that it was the same person as before). I tried to explain the situation to him but when he asked for my address and then wanted me to spell out my name so he can open an account for me I lost it and asked to speak to his manager. Why would I want to open an account when I'm calling to get my details (THAT I NEVER PROVIDED!!!) removed from your system??? Anyway, he puts me on mute for 5 minutes instead of transferring me. I know this as there was no hold music, so I know he was still on the line. When I started talking to him he did actually put me on hold and the hold music started... for another 5 minutes. Eventually, after being on actual hold for another 10 minutes, I gave up as it seems Ali was just messing around with me. Terrible company, appalling customer service at their call centre. I would never order anything from these people. STAY AWAY FROM THEM!