Where do I start with Very, it started when we were looking to purchase a new sofa, found a brilliant deal on very ordered on the 18th April delivery date given was before the 29th which we thought was perfect so come the 29th nothing no contact from very or the delivery company arrow xl after calling arrow xl they advise that they had a fire in one of there warehouses, and that they informed very to contact and customers and let the, know that there would be delays but nothing off very. We finally go a delivery date of the 6th may confirmed text the day before with a time slot, so we got rid of our old sofas (which proved to be a massive mistake) On the 6th may after booking time off work to wait in for our delivery nothing arrived or no contact from very or arrow xl, I then had to do all the calling round after finally get through to arrow xl they informed me that they couldn't find our sofas in the loading bay now this continued on 2 further occasions 15th May and then the 8th June and the same issue again arrow could not find our sofas in the loading area, at this point we contact Very to complain they did not seem bothered that we had been without anything to sit on since the 6th may, they did advise that they would cancel this order and re-order the same sofas but the price had gone up over £400 more they advise not to worry and once the order had gone through that would discount the diffrence, sofas finally arrived but now we have contact Very 4 times each call lasting over 40 minutes and still not had the diffrence back! I would recommend no one to use this absolute joke of a company customer services are a complete waste of time and very difficult to understand! DO NOT USE VERY !!!!!!!!
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