i bought a hp laptop that included 12 mths free macafee. two months after purchase i had an e mail from macafee telling me my subscription had expired & asking me to pay for a renewal. i phoned very, after explaining to the very agent she gave me another number to call. i called this number, turned out to be hp support? the lady on there also gave me another number to call, that happened to be macafee. i told her it was not for me to ring around as it is the retailer (very) who sold me the item & up to them to sort this out. i phoned very again, explained the situation to their agent, he asked me to hold then transferred me to hp again?? i chose to buy this particular laptop, not just for the price but because it included the 12 mths free macafee that came with it.