I have shopped with Very for the last couple of years or so. I have always found it really convenient, particularly with the Buy Now Pay Later & the free Collect+ service. I have spent hundreds of pounds with them and intended to continue to do so until last night when an item went AWOL & the service I received was beyond belief! The gentleman I spoke to told me he couldn't help me until tomorrow, said that the Collect+ location was closed so couldn't call (they weren't), told me he can't do anything because "people make stuff up" so he had to check and said it will probably be delivered "tomorrow or something". After almost an hour I gave up and had to wait until this morning to attempt to resolve the situation (which is still ongoing). He told me he was the best person to speak to, he was the one to help me - yet he was doing nothing to help me! He told me there were no senior members of staff I could speak with, only him and his colleagues. No team leader, supervisor or manager as "they don't work that late". He also told me that he and his colleague had no access to email when I asked him to confirm in writing that he can credit my account. Needless to say, nothing was credited and I was back on both the phone and live chat this morning. These guys are not only rude, they're incompetent. I refuse to EVER shop with you again....I hope you go into administration! & looking at other comments on here/social media, it's a possibility with all the negative reviews! Thank god!