LEARN FROM THE AWFUL EXPERIENCE I HAVE HAD WITH THIS COMPANY AND THEIR DELIVERY SERVICE AND LOOK FOR AN ALTERNATIVE SUPPLIER, PARTICULARLY IF YOU PAY IN CASH. I will detail the reasons below. I ordered a three door, 2 drawer mirrored wardrobe on 4th July. I opened an account and paid cash. It was meant to be delivered in three sections with an assembly section. As scheduled on 19th July the driver arrived and was in a hurry as he was late. He delivered one section, I said there should be three sections, but he said no that was everything. There was no time to check the goods as he was out the door before I could turn around. I asked about a signature and he just said. No. That was the extent of his vocabulary. There are no contact details for PANTHER DELIVERY SERVICES despite multiple text messages. I received a text saying they had not been able to deliver my goods as it had not been received in the depot, please email. I emailed 11 days ago, received a reply about 6 days ago asking me about the order, I REPLIED AND HAVE NOT HAD ANY RESPONSE. As there was only one section, I phoned customer Very Customer Services which are located in Johannesburg, South Africa. Their representative said that they would check it out with the supplier and phone me back in two hours. I waited and now over the last 12 days I have made 6 PHONE CALLS TO CUSTOMER SERVICES at VERY.co.uk and 2 phones to CUSTOMER SERVICES SHOP DIRECT (which are also in Johannesburg) trying to resolve this issue. All I wanted was the rest of the order delivered. I had paid for it. Customer Services are polite, working from a script and I have found out that when they tell you they will contact you by email or phone that they are not allowed to do this. I have wasted over 8 HOURS ON THE PHONE speaking to 8 different customer service representatives from VERY.Co.UK AND 2 FROM SHOP DIRECT just asking them to COMPLETE THE ORDER. I have been taken around and around in endless circles. When they say they will contact you they don't do this. No action is taken although they say they are dealing with it. The only solution it seems as I paid with a cash account is either a) for me to REBUY the product again and they return my original payment which will take up to 14 days. SO I PAY TWICE FOR A PRODUCT I HAVE NOT RECEIVED with no guarantee that I will receive it. OR B) To cancel the order, arrange for the section of the wardrobe to be returned and they refund the money over the next 14 days. I have chosen second option. However, they cannot confirm by email if and when this money has been refunded. I must keep checking my account to make sure it has been done. IF THERE IS A PROBLEM AFTER 14 DAYS WITH THE REFUND I MUST CONTACT CUSTOMER SERVICES. THIS IS A TERRIBLE SERVICE AND UNACCEPTABLE TREATMENT OF CUSTOMERS FROM A MAJOR SUPPLIER. I wrote to the COMPLAINTS DEPARTMENT four days ago and although they say they respond in 24 hours, I have yet to receive a reply. I AM A VERY DISSATISFIED CUSTOMER and I feel sure this service fails to meet Trading Standards. M. Usher-Patel