Very sent out 3 appliances all of which were damaged I complained for an exchange under 12 month warranty guarantee all seemed well at first....! until I noticed Very had charged my account without my notice or consent for each subsequent exchange causing interest charges & unpaid fee costs without asking or informing me they charged the account twice on exchange repair/replace guarantee for an appliance which was fully paid for. The people at Very were so condescending, telling lies & being very underhand in bullying you for payment of money making out it was all your fault considering a receipt on the statement shows you fully paid for the appliance outright the Very people with `scouse` accents were the worst kind being extremely bullying towards a polite customer trying to complain with good cause paying for damaged goods which Very will not take reasonable action for blaming a well known supplier for the damages. All damages were reported in the 1st instance certified by the delivery agents. Very pass the buck at every available opportunity especially the ones with the `scouse` accents. They constantly hound you & make every excuse possible to lay blame elsewhere. In consumer Law The point of sale is where you deal with goods/returns/damages as the point of sale or supplier took the money. Shoppers of Britain please please please.......this is my experience `You have been warned`STAY WELL AWAY FROM THESE PEOPLE` they are an absolute disgrace. This has been ongoing for over 3 months & counting.... charges are still being added to an account which was fully cleared & we still have damaged & faulty goods.