"Absolutely ridiculous. Placed order on Monday for delivery Wednesday but the website crashed. Before I could even get back to the basket I was rang by an English adviser who confirmed my order, promised it was placed and told me to keep an eye out for my confirmation email. Today (Tuesday) after not having received the email I rang very customer service only to be first of all hung up on after holding for ages and then to a sarcastic and unhelpful foreign adviser I could barely understand and clearly didn't care. He told me that there was no record of any order on the system and that I could reorder if I wanted to - NOT A CHANCE! No apology and refused to put me through to a manager. The worst customer service I've ever received. I will NEVER shop with very again. (The order was nearly £300).