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Joanne
I honestly have had the worst customer experience I have ever had trying to deal with Very customer services. I will be paying my account off and closing my account down asap. I ordered a wardrobe on 1pth October. It arrived on 30th October and only one box out of 3 arrived. I rang them and after 3 or 4 calls was eventually told I would have to return the wardrobe and re-order rather than them just send the 2 missing boxes. To get a line where u can hear each other clearly is hard work and if you do manage to get through then to have them conprehend what you are saying is very difficult indeed. A further wardrobe was ordered and they charged us delivery and the price of the wardrobe had gone up. I'm guessing another 4 calls to try to sort this with not a great deal of understanding. It is frustrating to say the least. Another wardrobe came and yet the original one is still sat in my kitchen (incomplete). The wardrobe that arrived was damaged. Called them and was told we had to reorder another and again they charged us delivery and an even higher price. We demanded immediate delivery and was told would be delivered the following day...complete lie! After waiting in we rang and was told delivery had been booked for Tuesday (3 days later) adviser did not see a problem. Then got a text to book delivery and no option to book Tuesday. They have no clue and I would not order from them again. We have wasted so much time ( booking time off work to receive deliveries and also asking people to babysit so we can build furniture) trying to sort this out and when we tried to complain they said they would wipe delivery charge! Thus should not have even been added as we have already paid for delivery. Disgusting customer services
7 years ago
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