I will never use Very again! I had some problems last year with delivery on orders, which I had to persistently chase, dealing with calls and online chat. Giving ‘Very’ the benefit of the doubt, decided to use the company again, placed an order, hoping for delivery, but alas 4 days after the delivery date, still not received. Contacted Very via online chat, spoke to an agent, who obviously wasn’t interested and continually put on screen automated security questions, which I answered several times, and because this kept happening, I was unable to have my queries answered. I eventually typed in all my details and asked him to stop putting up automated questions, to be told I’d failed the security questions, contact via phone. The following day I tried again via chat as couldn’t get through on the phone, the agent appeared very friendly and helpful, however there was nothing she could do and I would need to contact Very the following day. I then received an email stating the item I had ordered was damaged in transit, and they would refund my account. Why wait 6 days to inform me of this, I should have been informed immediately, I should not have had to chase my order, and no replacement was offered. Do not use Very.co.uk, they do not delivery what is paid for, and very poor customer service.