Have never experienced such bad customer service in my life and it seems Very is getting away with it everyday of the week. I applied for an account on the 13th of Nov and got accepted and they gave me £600 credit limit. I didn't actually order anything until the 19th so as far as I was concerned everything was fine. As I was putting the order through I didn't want to choose BNPL option or Take 3, I just wanted the normal monthly minimum payment but I could not see that option available so had to choose BNPL which was annoying. Anyway the order was confirmed with expected delivery 23rd of Nov. I had really taken my time selecting the items I wanted and was quite excited about receiving the parcel. Well, yesterday ( day before delivery) I get an email saying that they've been unable to process my order due to further checks on my account, my order has been declined and account will be closed??? Is it, really! Obviously I got upset and thought they should at least explain WHY they waited till I ordered for them to then reject me? I got on the phone and the battle began. The first 3 times I got through only to be hung up on. Then managed to get through to a man who actually let me explain the situation before he decided to disappear with the call still goin??? By now I'm getting seriously frustrated but wasn't giving up. Tried again on the 0800 nr but it just cut straight away? I found 2 other numbers and one of them actually worked. Got through to a lady and I explained the situation again, she seemed like a helpful lady but how wrong was I. She claimed to be trying to put me through to the Right department and put me on hold. After couple of minutes she got back on the phone and said she's still trying to put me through. Put me back on hold and after a few minutes the crappy music stopped, then it went silent and then the call just cut. What the heck was that!!! Unbelievable! After 8 tries I finally gave up but I was left feeling really angry with a lot of bad thoughts goin through my mind. Wish I had read the reviews before I applied. If that's how Very want to treat customers, they won't last long. Do not get an account with them, their service has not improved!