everything! first cooker had missing parts and chips took a week to get it picked up and didn't refund delivery although faulty, and then ordered replacement, showed in stock and delivery was arranged but it din't show, after chasing it don it seems they din't have it in stock for another 2 weeks, so tried to cancel order, but as it showed 'Dispatched' it could not be cancelled, I would have to refuse the delivery. They had already charged my Credit card and were unable to refund it until the item was refused and returned to them. bunch of cowboys, do not order anything from these guys. customer service is not helpful in resolving issues, took 3 attempts to get a return arranged, and most of all their website is very misleading showing in stock when it is not, locking you into this situation you can't get out of.