I am extremely upset to have received an email today stating that my previously confirmed order has been declined and my new account will be cancelled. In a nutshell: I opened a Very account recently, to grow my credit rating. (I'm new in the UK, and here on a costly settlement visa so I can live with my partner and have the right to work. Obviously I don't have a massive credit score here yet, because I'm new. If you check in my home country, you would find a good credit rating.) There were no warning signs, only messages saying that my account has been created successfully, and ads that prompted me to buy from Very. So I ordered an HTC Vive VR 4 days ago, taking advantage of the 10% new customer discount. The headset was to be a gift for my partner on his birthday, just before Christmas. The deal also came with a headstrap and 2 of his favourite games included. The order was confirmed, and would be delivered by Monday 5 December. I was very happy indeed. Until today. I received this email out of nowhere: "WE'RE SORRY BUT WE CANNOT ACCEPT ANY FURTHER ORDERS ON THIS ACCOUNT After further checks we've come across additional information and we've made the decision to remove the credit facility on this account with a view of closing it when any balance is settled in line with our risk policy. We will therefore not be accepting any further orders and any outstanding orders will not be processed." And when I logged into my account and checked my recent orders, I found this: "Sorry, this order has been declined". Now. They sent this to me AFTER Cyber Monday deals were over. So even though I chose their store over others (because of the credit rating and the bundle and the savings, of course), I cannot find anything even remotely close to the same deal anywhere now. Even their own store doesn't offer the same deal. If I had known that I would be rejected, then I would have asked friends/family to open a Very account and given them the cash (yes, I do have it, but your site insisted on using the "take 3" option). Now it's impossible, and to get the same product I'll have to pay approx. £800 instead of £540 - because Black Friday weekend and Cyber Monday deals are done. (I spent a good 15 hours researching and deciding and choosing the Very store - although, to be fair, it did seem too good to be true. Now I know it was.) Why say that my account is active and I can buy if that isn't the case? If I paid cash, would my order still be on its way? To say I'm disgruntled would be an utter euphemism. I wonder if they treat UK citizens in a similar way? Their info wasn't merely misleading - it was a blatant lie. And by the way: their site's account "upgrade" button/link is broken. Or is that also an empty offer?