The VERY worst Xmas! Before I explain my issues with Very, I wanted to warn other NOT to trust this retailer under any circumstances - every commitment they make is false and their customer service is extremely poor! I attempted to order a TV online, to get the 10% off first purchase promotion. The website took a ton of details, opened a credit account (a requirement of the offer) and after all that told me the item was out of stock! I rang Very to find out what had happened and they told me that it’s ok they could place the order over the phone. I confirmed that the offer I saw online was still applicable with the advisor and placed the order. I received an Order confirmation and a delivery date email - all good so far. The evening before my delivery, I got a call from their logistics provider to tell me that the delivery couldn’t take place because they hadnm’t recieved the TV. I rang Very and after being cut-off twice and holding for 15mins, the advisor came back on the line and calmly (as though it’s normal) told me “your item is out of stock” and that she could offer me an alrternative. I was pretty annoyed as I really wanted THIS particular TV, but I asked anyway, what alternatives she could offer. Sufficed to say, these were all inferior, pretty awful options. When I asked how long I would have to wait until the TV I wanted would be delivered, she told me she didn’t know and that I should “JUST WAIT PATIENTLY”. That was the point I realised that Very was a pretty shady outfit! I mean, what kind of reputable retailer would say that to a customer?! A manager was supposed to call me back the next day, but before that, I decided to call them to query whether the “10% off” offer had even been applied and (you guessed it!) - NO! In short, DON’T TRUST VERY TO DO ANYTHING CORRECTLY (i.e. charge the correct price, deliver when they say, or even speak to you with any service mentality).