Ordered a fridge freezer on 30th December it arrived damaged split to bottom of freezer section with drawer also cracked. Rang customer service which was shocking spoke to an Asian lady and explained, I desperately needed a fridge/freezer for a replacement however was told I would have to purchase item again before being refunded cost of original item As they could not simply collect damaged item and replace on same day. However they were capable to collect my old fridge for a fee and deliver damaged fridge on same day... I asked the Asian lady what if I do not have funds to purchase item again and was simply told I would have to wait until 12th January for them to collect damaged fridge and then I would have to wait for funds to be placed back on my card then re-purchase and await another delivery date and possibly risk having another damaged item being sent . Not very happy with this company I found them extremely rude and they even had the cheek to say "anything else I can help you with" at the end of conversation as if they had helped me ...... Very very angry and was unable to give a detailed review on there website as there was restrictions surprisingly based around customer service etc . Think twice before you use this company.