Initially, I cancelled my order 4 hours after placing it. I then still received a despatch email and after calling the advisors they told me that I "abandoned" the cancellation? Not sure how this is possible. I called and the advisor told me that he had managed to cancel the order and that it would not be arriving on my doorstep. However, the next day I got yet another despatch email from royal mail which means that the advisor had not actually done anything. Once again, I called to cancel and, once again, the advisor assured me that it would not be arriving. Regardless of the hours I spent on the phone, the package still arrived. Which then led me to call again and I was told they would organise a pick up on Saturday 3rd of March. They never came. I called again and this time they said I would have to wait for another pick up which likely wouldn't happen due to the size of the product and that, after being told I would not have to go out of my time, I would have to organise the return. I have a busy schedule hence why I requested the item to initially be picked up, however, the collectors never arrived and the reason I was given was that "it was too small to pick up" but surely this must have been known before they organised it and told me that it would be picked up. Throughout this whole process, I was assured I would not be charged, however, I recently received a letter stating how much I had to pay. Which could potentially damage my credit score. Also, throughout my very stressful conversations with the staff, I requested to speak to a manager multiple times. These are the responses I got back: - We don't have one - They are busy - They will call you back in half an hour - They never called me back. - The issue doesn't justify escalation THEY NEVER CALL BACK, please don't fall for this trick if you are already speaking to them, they just want to get rid of you. Due to this, I requested to be sent all the call recordings between the two numbers I have called Very from which I never got. I then received a call stating that I would have to pay £10 pounds to get them?!?! Beyond the fact that this is a desperate money grab, IT IS ILLEGAL under the Data Protection Act as my request was a subject access request (meaning I was asking for information collected about my self)... Still trying to sort this out. Even after I returned my item and they confirmed they got it back, I still got emails saying I owe them money. Please stay away from these people. They are scammers and liars.