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L Speight
Very make false claims about items being in stock on their website, when in fact they are not. I had this experience with both of the bulky, large ticket items I ordered this week. One item should have been delivered on Tuesday but courier advised it had been cancelled when I looked to find the two hour delivery window on Monday. Then it was reordered for Thursday....and again, they surreptitiously scrubbed the delivery off the day beforehand. I'm also expecting delivery of the second item on Saturday...and yet despite their website showing stock of each item, they actually have no stock of either! So, if you want to lose several days pay from lost work, and deal with a company who have no idea whatsoever about customer service (no proactive correspondence from Very - they don't call or email or text if they are going to cancel a delivery, they just mark it on your account at the last minute!) then go ahead and order. Be also warned that if you pay upfront by card...they will take your money at the point of order and it can take a while for that to go back onto your card when you are refunded. In a nutshell: False advertising about items being in stock and allowing customer to select an "available delivery date". They can't even tell me if and when the items will be back in stock, so in essence, they are selling "fresh air"! Avoid this set of clowns if you don't want to be out of pocket and massively inconvenienced.
6 years ago
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Very has a 1.7 average rating from 1,686 reviews

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