- no email confirmation of order in spite of being accepted on website at point of order and payment being successfully taken. Very credit agreement opened at same time, emails received confirming this was done successfully. - checked online and find that orders have been declined. No explanation, no email, no call - called customer service and was advised orders declined at 8am yesterday due to “extra checks” refused to explain what these were. Refused to provide any information in spite of request. - couldn’t explain why my credit account was still active on the online portal if the application was indeed declined. Eventually admitted she was removing my credit limit during the call. Suggests the credit account was never legitimately declined. - unprofessional conduct throughout. Lack of clarity and information. Conduct contrary to consumer legislation and suspect order was declined possibly due to a desire not to provide the advertised discounts. - refused to let me speak to a manager. Refused to provide an email contact for complaint in spite of being an online retailer.