Can you give minus stars? Very Bad Absolutely useless, never ever try to buy anything from Very, the worst online shopping experience I have ever encountered. I was attracted to the buy now pay in three instalments with no interest offer - do not get suckered like me it is really not worth it. The staff have mostly not been rude (with the exception of one who laughed when I told him a 'seven working day' refund system is ridiculous what decade are we in?). They people I have spoken to (and this is now a lot of different people) have mostly been indifferent verging on dismissive. Despite giving the correct address - (visible on account) they put the wrong one on the package! One that apparently doesn't even exist as Royal Mail did not even leave the depot before returning to sender. I was told I could have a refund and that it had been processed, two days later i was emailed and told I could not have a refund (despite never receiving any products) Website is a disaster not user friendly or intuitive. Although they are fully aware of all the information e.g that I have never had anything delivered (it was their webpage that told me my item wasn't coming) my account still showed me owing them a substantial amount of money. Currently still waiting to get my money back but at this stage there is nothing they could possibly do to change my opinion that the company is a woefully outdated dinosaur that needs to rapidly catch up to the 21st century or go by the wayside.