Unimpressed! I ordered a Silent Night mattress topper from this retailer. The topper had a very strong 'chemical like' odour, and a yellow stain on one side. It appeared 'grubby'. I ordered a replacement and returned the first one as faulty. However, the replacement, Hotel Collection, 4 cm plush mattress topper was even worse. It arrived in a transparent case, which, fortunately I did not unzip. The item was infested with bed bugs. I am absolutely horrified that this could happen. Apparently the item was 'probably' returned by a previous customer, and not checked thoroughly by the supplier! My home could quite easily have been infested with these disgusting bugs, and I will never shop with Very again. The topper has been removed from the Shop Direct websites now, along with my review for that item. Please be extremely wary of purchasing these items from this seller! Disgusting. Very's customer service response was pretty appalling too.