I have never in all my life dealt with customer service this shockingly bad before. I bought a LG OLED TV from them, very expensive, so when the tv had a fault I requested a repair or replacement. Instead they tried to get out of honouring the 12 month warrenty. They keep hanging up on me, refusing to put me through to their manager. Sometimes when I phoned back and got another agent on the phone and asked for their manager they said "OK" put me on hold, and hung up on me. I was hung up on 5 times, no exaggeration. Other times I was promised a call back but they never did. Every time I phoned back I had to re explain everything. DO NOT USE THIS COMPANY FOR ANYTHING