Bought Tv which turned out to be faulty, contacted very who passed me over to the manufacture of the TV to deal with it? told they would send out a repair engineer who arrived to be told it needed a new part and he would have to take the TV away. Informed it be away for 5 days. 5 days pass still no TV called repair company to be fobbed off with poor excuses ie: part not in stock to part getting shipped, to courier has the part? then contacted very to inform them after all I bought TV direct from them to be told by an online agent that it takes 14 to 21 days to do a repair, them he tells me the parts with the repair company and tv would be out to my address in the next 48 hours as they just called the repair company which was another lie as he didnt have me on hold long enough o speak to them. nearly 4 weeks have pasted and no one from verys complaint department has called me to resolve the matter told lie after lie from this company, customer service is a disgrace. they have a cheek to say I'm a VIP customer but they treat me like this. hate to see how the treat there none VIP customers? Have now spoken to trading standards and watchdog regarding the matter and now gong to seek legal advise as this company dont care they get your money and that's it. if I dont pay they contact me in a second I bet. Told they call me still no one calls. liars liars liars.