I will never shop with Very again and advise anyone else to avoid this company at all costs. The customer service team is based in South Africa. Whilst they are polite on the phone they do not do what they say. They have charged me for one fridge twice and despite evidence that I do not owe them money they refuse to accept the evidence they are presented with, insisting that Mastercard will reveal something different about my account than what I can see. They waste everyone's time except their own because clearly they do not care about the customer. It is the worst website and customer service I have ever come across. They make the customer run round in circles and continuously ask the same questions, despite having the answers. Basically they are useless and would advise everyone to steer clear of this company.