Need to change the location of the customer service from south africa, i could not collect an item bc it got mixed up with another item so the store would not give me it . I went on the chat line 40 minutes so slow to reply put on to the tracking team told me to phone click and collect i phoned that number but its a dead line. Next day I phoned customer service talked to Wanda who said i would have to go to the store and wait for her to ring me ?! I wasn’t happy about i asked her if i could speak to a manager but she said this was verys policy as I couldn’t understand why very couldn’t ring the store and ask what happened? So again the next day she phoned me at my home i went to the store waited for her to phone shephoned told me to hold theline as she was phoning the tracking team thy could not get through to the store twice but eventually did only to tell me that the item wasnt there . In the name of god its crazy im standing in a packed spar looking at the assistant who served me that day and wanda tells me to get s seat when i complained about the wait ?? Get in line or get a seat madam such empathy its beyond disrespectful . So next day I phoned customer service another rude assistant i told her i wanted to make a complaint so i told her that very should have phoned the store beforehand as i had to wait in that store on a phone for 15 mins no sympathy whatsoever she told me what do you expect madam the driver to wait for you to come to get your collection in a thick south african accent she must think its the last store in the world that o need to buy from?! Then she told me to complain on line which i did only fr them to apologise and give me the dud click and collect number so as i could make a complaint to them when very should have been doing this because thy are the sellers and should take responsibility. I have now written to their complaints dept mayb i will get some where but customers should never be treated this way under any circumstances. So thy need to change the click Nd collect service because i wont be using it or very again and i have been a customer for a few years. And im still getting messages that the parcel is ready to be collected with no explanation to what happened so it was there all along so i hD to do all this for nothing and received this terrible customer service. Dont use very until thy improve all their services