I ordered a dining table and 6 chairs, one of which broke as soon as my partner sat on it. I asked for a replacement to be sent and I would post back the faulty chair, as they could be taken apart, as they were when they arrived.. They refused to do that and said I had to return the whole set, even though I did not have the packaging, which I had thrown away. Apart from that, I am a disabled pensioner and could not have packed it all up again anyway, as it was so heavy, being made of glass with a metal frame. It seemed stupid to send back a whole set anyway, as the cost to them would have been very expensive, paying for a courier to come and pick the whole set up from the OUTER HEBRIDES! I complained to their Customer Services, saying that I was not happy at all with their solution, or with a small partial refund and my postage refunded, but they offered nothing else and I just had to accept what they said. I tried leaving some truthful feedback about this terrible company and their shocking Customer Services, who cannot deal with customer problems and are useless. They are all too busy talking to each other when you phone, so they cannot hear what you are saying, or vice versa. I will never use them again, unless they get rid of their Indian call centre and use a British one who do care for customers and also the couriers that they use not up to standard. My 3 attempts at leaving feedback were taken off their website, so no one could read how bad they were. It is about time that Trading Standards were investigating this really bad company.