If you ever decide to open a account with Very then I advise you to steer CLEAR from this company and looking at the reviews I can see i'm not the only one who has experienced similar issues. I brought some headphones and a watch from Very, within a few months the headphones stopped working in a few months. I had a warranty so they advised me to contact Apple to get a replacement due to them being a manufacture default, within 1 month they broke again with the same fault. For this reason I decided to get a refund on the order as its proven it's not a reliable product. I was advised by Very via phonecall that I have to get them replaced with Apple again and then i can chose to either keep them or refund them but she made it clear that is the procedure and rules of their company to take. After I got the replacement from Apple I went to call Very and I sent them back but was sent back to me because apparently there was a missing item. Of course i was confused as to why this was the case so I called very and they said the serial code didn't match. I was even more confused and explained of course it didn't because they were replaced so the serial code wouldn't match the original one. well long story short after talking to numerous of their customer service representative (probably more than 30 odd people) some of which were promised I would get a call back regarding the situation but never did even after going through the complaints team no one ever got back to me with a resolution. It was just round and round in circles explaining my situation over and over again. I ended up getting a £50 voucher which is unacceptable because I couldn't return a product due to a caller advising me the wrong thing. This has been months of aggravation and stress and I cannot stress how bad this company is. I really wish for people to read these reviews first before joining very. I would be sure to post this comment everywhere