I wish I had read some of the customer reviews before I placed my order as my experience is equally as bad. Ordered an item on 11th February, received a txt thanking me and telling me I can check the order online which I did. Order was available for delivery on 16th February with a delivery on or before 25th February. Checked the order tracking this afternoon as no delivery received only to find it was still at the dispatch centre in Droitwich. After 58 minutes speaking with various inept staff who clearly don't give a hoot, was told the item wouldn't be delivered until next Monday 4th March and that date was not guaranteed, so decided to cancel the order and pay more elsewhere knowing it will get delivered in a couple of days. An absolutely awful company.