Ridiculous company structure, the advisors block you actually speaking to anyone, then told manager wasn't there she had clocked out and gone home, rang back straight away to be told manager was dealing with complaints, call back never happened regardless , then told unless they open your account on the system nothing is recorded then they don't have to help you, this is an on going theme. Loonies running the asylum come on very how many bad reviews does it take to actually sort this out, does everyone have to go to FSO to receive any semblance of customer service. Oh and the item in question a dining table has gone up by £100 still waiting for a call. Oh rang back this morning and incredibly told tell me what the issue was , as nothing recorded on the account lying is one thing, this seems to be the company ethos . Lie, fob people off, lie again just never admit or address any issues ever absolute joke, never use this company