Made an order on 28/11/14, promised delivery by 01/12/14. Today is 06/12/14 and still no delivery! I've made 4 calls to Very, sent 2 tweets which have been ignored, and sent an email to which their reply was "there's a delay with the courier, we don't know when you'll get it". Not good enough! When I called Very I mentioned the part of the website that says "if we're late on delivery we'll give you £10" all they had to say was that the delivery date they give is only an estimate and you should add 3 days onto whatever date you're promised. It's been 5 days and all they're willing to offer is an explanation as to why there's a delay. The worst company I've ever used. Would definitely not recommend them and will never be using them again myself! Friends and family had nothing good to say about them and no one I know has had a good experience!