Do NOT EVER GO NEAR THIS COMPANY. I recently made a purchase for just under £60 and decided to take the option to just pay in full. Happy with the product. However on the 2nd of December I checked my bank account to find that Very.co.uk had taken the amount twice from my account. I don’t often check my bank account so would have never noticed this. I contacted Very by email as there wait time son the phone were horrific. Eventually I get a reply saying that they were sorry and that something went wrong with whatever payment system they use (sounds like a third party company). I was told it would take 48 hours and I provided my bank statement. Anyways around 15 emails later and now 13 days later I have still never had any money refunded. My last email from them said that the basically did not believe me when I said they money was not refunded and they would need a bank statement of all my transactions from the 2nd of December. Unsure what kind of company can not check if a refund has been processed. The company just do not care about it’s customers...there constant “we will get back to you in 48 hours” is just alot of crap. They don’t get back top you unless you push. Needless to say i don’t trust this company and will 100% not be sending any of my bank transactions with them and have taken it higher. I do not have alot of money and £60 is alot to me at this time of year. STAY AWAY FROM VERY...bunch of thieves.