Bought an expensive cooker from Very, the product is fine, when it eventually arrived, however the Very service is abysmal, no, actually it is non-existing. This was my first, and very much certainly, the last time I ever deal with this company, the delivery date was wrong, the suppliers didn't know anything about the order, the installation date was wrong and so was the date for collecting the old cooker. In short the whole process was a mess. On top of this I was due a small refund, and this is where the sheer incompetence became hilarious. Weeks after the actual delivery, I yet gain chased up for my refund, only to be told that refund was not processed as the item was not delivered, I had to convince them that it was indeed delivered weeks ago. Eventually the poor soul on the customer support desk, and I do feel sorry for them because I think they must be getting a proper beating daily if you look at the poor reviews Very.co.uk gets, agreed to process my refund and I was promised payment within 10 days. Guess what, 10 days came and went and no sign of the money, I started the chasing process again, and the latest is that the refund got processed against my non-existing very.co.uk account, how I am not sure, but that's what beaten-up-soul-number-3 told me. I now got offered a cheque refund, which will take at least 14 days to process, which I declined as I was promised a direct refund to my debit card. Again beatne-up-soul-number-4 from the customer services team, did not know what to do. So here we are, weeks later, a very unhappy customer who will never use them again, and still no refund. So people, if you value your sanity, please, please, please do not make the same mistake I did to buy from this what can best be described as a disjointed, unorganized, hilariously incompetent organisation.