Bought a fridge freezer buy on buy now pay later - been making regular payments but forgot the last one by a day. Phoned up & customer services said if you pay in full now on-line in full - they’ll transfer to their specialist department to take off the £400+ interest ( for a £1,200 fridge freezer)!! I did. ( so payment only 11hrs late). Told the transfer call would take a few minutes -then told it’s taking longer than usual I’ll call you back in 10 mins - no call - complaints lady -very rude & aggressive & very unprofessional -saying it’s the individual customer services persons training issue & Interest will not be removed. Will never shop there again. Beware!!!