Poor customer service. I ordered a gift 3 weeks before Christmas which they said would be delivered before cheistmas. I emailed them asking when they would be delivering gift as I would need to cancel if not delivered before christmas which they replied saying before christmas. I then received an email a week before christmas to be informed my parcel would be delivered on 27th. When it didn't appear, I checked my account which told me item is not in stock which no advisor for very to contact me to tell me this. On website before they had a notice saying anyone who doesn't received a their parcels before Christmas will be given a discount code to use for the delay and I am still waiting for this. Disgrace of a company.