My mum purchased a bed for me from her Very account, when the bed arrived a lat was already broken ( noticed after erection). My mum called them to explain this and they said they would come and collect the bed ( that me and a friend had already erected), I was unable to dismantle the bed as my friend had gone back home 1.5 hrs away! I replaced the lat and Very gave me a pitiful discount. Well this month the fabric on my £589 bed has come away from the frame and the mirror around the headboard. Very sent a technician to my house who said he could glue it back in place! To me this is unacceptable as the bed is nearly £600, I refused this and I am now being told this is my only option and once they have fixed it if the same should happen again I can request a replacement (I have requested a full refund which I can get if a 2nd repair is not adequate). I refuse to pay nearly £600 for a faulty item which Very have said once it is repaired it is no longer faulty!! If I'm paying nearly £600 for a bed I expect the item to last 10 years at least not 10 measly months..... fuming is not the word when the previous technician has said this is a manufacturing fault. Although the Broadway bed looks beautiful it is poorly constructed and the service you get from Very is diabolical to say the least!!!! I got through to the upholstery team and the woman put the phone down on me because I was not accepting the repair to be carried out (£589 bed to be glued)!!! Even if I allowed the technician to glue my bed ( who actually said he would not accept this repair on such an expensive item himself) to me it would still be a faulty item!!! Beware if you order items from Very that become faulty while still under warranty you only get the option for repair!! No refund or replacement is offered despite your item still being under warranty!!!