Disloyalty at its finest. I saw a offer of £100 off on the item page of a pad pro. I input the code at checkout and says it is not valid. I called up and they said they removed the buy now pay later option on my account due to inactivity. I explained to them I have a limit of £10k and have spent thousands over the years and to put the option back on. They Said the automated system has to put it back on and told me to spend some money and see if it comes back after a few months. I said I find this unfair as I have been a loyal customer spending thousands and built my credit limit to £10k. I’ve paid off everything and have full £10k left on my account to spend. Surely you can manually reactivate or a manger can help do this. They had no answer and blamed the system. They said to contact customer service or email them. I did call customer service and they said the same thing. What is the point of emailing if you can’t help over the phone. I asked for procedure to make a complaint. Still no answer. Just saying sorry. Wow. Just wow. Why don’t you remove the offers on the item page and stop misleading your customers. I’m unable to pre order the iPhone 11 and buy a iPad. Thank you very much. Ive bought a £800 fridge from them with a dent and they once gave the wrong laptop worth £700. They gave a little discount on the fridge after calling them up and the wrong laptop they gave was as good as the one I wanted. I still kept spending thousands with them. Took me for a ride. Dumped me in the gutter like trash when it suited them.