UTTERLY AWFUL, I cannot imagine this company still exists in such a volatile market and where there are so many other alternatives!!! I bought a pram for just over £300 and paid extra for next day delivery to my work place, a company that is open 8am to 8pm every day throughout the week. The carrier Yodel never turned up, apparently left a card, God knows where, he clearly missed our massive GOODS IN somehow. So I phoned up Very-awful- to ask what's happening, they simply refused to speak to me and referred me to their online system, I logged in to raise a return, but their system won't let me and referred me to customer services. I phoned them again they referred me to Logistics, who referred me again to CS. I spent hours between departments. All I wanted to know is: WILL THEY REFUND THE ORDER AUTOMATICALLY SINCE THE DELIVERY HAS FAILED?!! None of the 7 people I spoke to even answered that, apparently it depends on the account. HOW IS THIS EVEN LEGAL IN ANYWAY? They refused to transfer me to a manager or a team leader and their agent eventually hang up on me. Now 2wks has passed and they never refunded the money, not have they replied to my emails regarding the shipment. I am still £300 pound short and don't know how to claim it Definitely the first and last time I use such a rip off company