Shambles of a business. Made a purchase and opened a new account. No email validation process and address was wrong so although goods arrived no invoice was received (despite the email invoice they would have sent would have failed as it was invalid and doesn’t exist (I’ve checked). Despite texts regarding my delivery a call to their office was not able to resolve why I had received no invoice. Each time they said “we are having a few issues and the account should update shortly” Next correspondence I then received was a letter claiming I had missed my first payment. I called, explained that no invoice had been received and settled the account in full in one payment. THEY THEN ADDED A NON PAYMENT NOTICE TO THE CREDIT REFERENCE AGENCIES SO IMPACTING MY CREDIT SCORE DESPITE THE ISSUE BEING THEIR TOTAL INCOMPETENCE. DESPITE COMPLAINING THEY REFUSED TO REMOVE SO I AM NOW DEALING WITH THE FINANCIAL CONDUCT AUTHORITY. All this within 30 days of placing my first (and last) order with this shower os s**t