Ordered a coffee table on Thursday 31st Oct and delivery was available on Saturday 2nd Nov. At 8.35am received a text to say they had tried to deliver but were told we had moved away and to contact Very. Spoke to Very and they informed me the product would be returned to their Depot. Later found out that product was was too big for the van and had never left the depot! Yodel were the delivery partner on this occasion. I was told I would hear from them and be refunded in 4 days. Last tracking update was Tuesday 5th Nov saying parcel at Wednesbury Warehouse. Called Customer Services and asked what was happening. Told to wait for refund and re order. Only communication has been requests for feedback to which I gave a poor review but have seen today this is not acceptable as it mentions delivery and customer service and only the product itself can be reviewed but as this was not received couldn't comment!! Rang again today and asked about refund - lady told me this would be arranged now but could take 5 days to clear. I still want the product but would have to pay again (£200) to re order and arrange delivery - bearing in mind they still have my funds from the original order. Said I would wait to see when the money was back in my account. I have had to do all the chasing and although you seem to be able to send e mails under the 'make a complaint section there is no option to choose 'non delivery of item's and the system kept booting me out. In the end I have sent a letter of complaint by post and live in hope of some response!! Very disappointing service and communication.