I was apprehensive about ordering reading lots of neg reviews on larger items ordered with very. However, I was ordering a lampshade so thought I'd take the chance. The beaded lampshade was usable but still faultu so wasn't happy and was dreading calling, but, to my surprise! The lady I spoke honzas helpful and off3red me 5% at first which for a £90 lampshade I was like ermmm no thanks! But, they then did confer and came to a reasonable partial refund amount and sorted the refund right away. It was hassle free and I was pleasantly surprised. Although I would prefer the lampshade in perfect condition but I still love the shade even in the condition it's in! So overall thoughts happy, fair and great customer service. Thank you.