I ordered a kids swing on the 5th April for an Easter present for my niece. I phoned numerous of times and they couldn’t trace my order even though they had taken my money and I had an order number, they just referred me to make a complaint online. Which I did, and they said to ring customer services so going around in circles. Finally after 8 weeks I got an email to say it’s on its way, today I got an email to say they are refunding me my money as product still not been delivered. Dreadful customer service. They had my money for 8 weeks and now are refunding back to me. It was a Easter present, which is very embarrassing as I kept telling apparently it’s on its way. Shocking service. A very unhappy customer.