If I could rate a 0 I would... I never usually write reviews but I feel this company really needs to take into account their actions & customers need to know the kind of service they are to expect. Ordered a nursery furniture set, (an expensive one at that!) and upon assembling it, noticed that there was a side panel missing from one of the drawers. Contacted Very on 3 seperate occasions, being on hold for at least 1 hour each time, to be told different stories each time. The second phone call I was informed that Very would contact the third party supplier of whom the furniture was sent by, and I would receive a call back to confirm if the spare parts that were missing for my furniture could be ordered, a week later and no response, so I called again. At the beginning of my third call I was informed that the spare parts had been ordered, however this story then changed & I was informed that the parts are not available for order, and that the only way to resolve my issue was to disassemble all of the furniture received on the order, a cot, wardrobe and a set of drawers to send it all back & then pay again for another order of furnitute to be delivered. I explained this was not possible due to the fact I'm expecting a baby in 3 weeks time and I just needed the spare part sent for the drawers, however no solution or understanding was offered for my situation.... I was informed that because I paid in full in cash for the items, the only way in which I could receive replacement parts would be to pay again for another set of drawers, which I totally do not understand why I would need to do, as I did not expect nor want to receive a set of furniture with missing parts. I was told that if I had a credit account they could send me replacement drawers very easily. I am totally at a loss of how customers who pay in full for an order are penalised for receiving incomplete furniture orders and no solutions offered, but if I had a credit account there would be a solution offered to me. The call ended with no possible solution and at a very stressful time, I now have a set of drawers with a drawer missing that I'm unable to resolve. I am at a total loss of how this kind of customer service can be offered to cash customers paying a lot of money for such items and how such a big company cannot or does not want to take responsibility for incomplete orders being received by their customers. I will never purchase anything from Very again & I will ensure that I pass this feedback onto everyone.